Troubleshooting / FAQs
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Contact supportEmail connect@clinicsoftware.com when a guide does not resolve the issue.Submit a ticketOpen a support ticket and our team will follow up.System statusCheck current service health and availability.
Appointments and calendar
Back buttonOverview This guide explains Back button in the Getting started & setup area of ClinicSoftware. It provides a clear operational explanation of how the capability works, then outlines the practical benefits for saving staff…Editing or removing busy time entriesOverview This guide explains editing or removing busy time entries in the Calendar & appointments area of ClinicSoftware. It provides a clear operational explanation of how the capability works, then outlines the practical benefits…Modifying the appointment treatments listOverview This guide explains Modifying the appointment treatments list in the Calendar & appointments area of ClinicSoftware. It provides a clear operational explanation of how the capability works, then outlines the practical benefits for…Cancelling the appointmentOverview This guide explains Cancelling the appointment in the Calendar & appointments area of ClinicSoftware. It provides a clear operational explanation of how the capability works, then outlines the practical benefits for saving staff…
Clients and treatments
Modifying an existing rejuvenation procedureOverview This guide explains Modifying an existing rejuvenation procedure in the Clients & records area of ClinicSoftware. It provides a clear operational explanation of how the capability works, then outlines the practical benefits for…Edit profileOverview This guide explains Edit profile in the Getting started & setup area of ClinicSoftware. It provides a clear operational explanation of how the capability works, then outlines the practical benefits for saving staff…Merge clientsOverview This guide explains Merge clients in the Clients & records area of ClinicSoftware. It provides a clear operational explanation of how the capability works, then outlines the practical benefits for saving staff time,…
Access and daily administration
Completing, deleting or editing tasksOverview This guide explains Completing, deleting or editing tasks in the Team, rotas & tasks area of ClinicSoftware. It provides a clear operational explanation of how the capability works, then outlines the practical benefits…Access control listsOverview This guide explains Access control lists in the Team, rotas & tasks area of ClinicSoftware. It provides a clear operational explanation of how the capability works, then outlines the practical benefits for saving…Quick access menuOverview This guide explains Quick access menu in the Getting started & setup area of ClinicSoftware. It provides a clear operational explanation of how the capability works, then outlines the practical benefits for saving…
Payments and leads
Refund modeOverview This guide explains Refund mode in the Sales, POS & payments area of ClinicSoftware. It provides a clear operational explanation of how the capability works, then outlines the practical benefits for saving staff…Leads status / stageOverview This guide explains Leads status / stage in the Marketing, leads & automations area of ClinicSoftware. It provides a clear operational explanation of how the capability works, then outlines the practical benefits for…
